Privacy Policy

1. Information we collect

• Account information: name, email, phone number, password, and role (landlord, tenant, maintenance, admin).
• Property and rental information: addresses, lease terms, rent and deposit amounts, applications, inspections, maintenance requests, and related documents you upload.
• Payment information: processed by our payment providers (for example Stripe). We do not store full card numbers on our servers.
• Communications: messages, emails, and text messages sent through the Service.
• Technical data: device information, IP address, browser type, log data, and basic usage analytics.

2. How we use information

• Provide, operate, and improve the Service.
• Facilitate rental workflows: applications, leases, rent collection, maintenance, inspections, and document sharing.
• Send transactional emails and text messages (e.g. invites, rent reminders, maintenance updates, verification codes).
• Prevent fraud, enforce our terms, and comply with law.

3. How we share information

We do not sell, rent, or share your personal information with third parties for their marketing purposes, and we do not share your information with third parties for any purpose other than operating the Service as described below.

Information is shared only with:

• Other users of the Service as needed to provide it (for example, a tenant's application is shared with the landlord for the property they applied to).
• Service providers that host, store, and deliver the Service (hosting, database, email, SMS, and payment processors), acting on our behalf under confidentiality obligations.
• Authorities when required by law, subpoena, or to protect the rights, safety, or property of Bright Door Rental, our users, or others.

We do not share, sell, rent, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. Mobile opt-in data and consent are never shared with third parties or affiliates for marketing or promotional purposes. This information is only shared with our SMS aggregators and messaging service providers (e.g. Twilio) as strictly necessary to deliver the messages you have requested.

4. Data retention

We retain personal information for as long as your account is active or as needed to provide the Service and comply with our legal obligations. Landlords can configure retention windows for certain records (for example, inspection data). Generated maintenance and inspection PDFs are retained for one year by default.

5. Security

We use industry-standard safeguards including encryption in transit, access controls, and row-level security on our database. No system is 100% secure; please use a strong password and keep your login credentials confidential.

6. Your choices and rights

• Access, update, or delete your account information at any time.
• Opt out of non-essential emails and text messages via notification preferences in your account.
• Depending on your jurisdiction (e.g. California, EU/UK), you may have additional rights such as access, deletion, correction, or portability. Contact us to exercise those rights.

7. Children

The Service is not directed to children under 13, and we do not knowingly collect personal information from them.

8. Text messages (SMS)

Program description. Bright Door Rental sends transactional text messages related to your rental account, including account verification codes, sign-in codes, rent and payment reminders, lease and application updates, maintenance request updates, inspection notices, and landlord/tenant invitations. We do not send marketing or promotional text messages through this program.

Data we collect for SMS. To operate the messaging program we collect your mobile phone number, your opt-in status and timestamp, the content and delivery status of messages we send you, and your replies (including STOP and HELP keywords).

How we use SMS data. We use this information solely to deliver the transactional messages described above, honor opt-out requests, respond to support inquiries, prevent fraud and abuse, and comply with carrier and legal requirements.

Sharing. We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. Mobile opt-in data is shared only with our SMS provider (Twilio) and downstream carriers as necessary to deliver your messages.

Frequency, cost, and controls. Message frequency varies based on your account activity. Message and data rates may apply. Reply STOP to any message to opt out at any time, or reply HELP for help. You may also manage message preferences in your account settings. Carriers are not liable for delayed or undelivered messages.

9. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be communicated by updating the "Last updated" date above and, where appropriate, notifying users through the Service.

10. Contact

Questions or requests about this policy? Email support@brightdoorrental.com.