Terms & Conditions

1. The Service

Bright Door Rental provides an online portal for landlords, tenants, and maintenance providers to manage properties, leases, applications, rent payments, maintenance requests, inspections, and related communications.

2. Accounts

You must provide accurate information when creating an account and are responsible for keeping your credentials secure and for activity under your account. You must be at least 18 years old to use the Service.

3. Acceptable use

• Do not use the Service for unlawful, harmful, or fraudulent activity.
• Do not upload content you do not have the right to share.
• Do not attempt to disrupt or gain unauthorized access to the Service.

4. Payments

Rent and subscription payments are processed by third-party payment providers (for example Stripe) subject to their terms. You are responsible for the accuracy of payment information and any fees charged by your bank or card issuer.

5. SMS / text message program

Program name: Bright Door Rental Notifications.

Program description: By providing your mobile number and opting in, you agree to receive transactional text messages from Bright Door Rental related to your account. These include account and phone verification codes, rent reminders and payment confirmations, maintenance request updates, inspection notifications, work-order dispatches, tenant/worker invites, and other messages tied to your use of the Service. We do not send marketing or promotional text messages.

Message frequency: Message frequency varies based on your activity and role (landlord, tenant, or maintenance). You may receive multiple messages per month in response to account events such as rent due dates or maintenance updates.

Message and data rates: Message and data rates may apply. Check with your mobile carrier for details. Bright Door Rental is not responsible for carrier charges.

Opt-out instructions: You can cancel the SMS service at any time by texting STOP to the number that sent you the message. After you send STOP, we will send you a confirmation message and will not send additional text messages unless you opt in again. You can also disable text notifications from the notification preferences in your account.

Help: For help with the SMS program, text HELP to the number that sent you the message, or contact us at support@brightdoorrental.com.

Supported carriers: Messaging is supported on major U.S. carriers. Carriers are not liable for delayed or undelivered messages.

Privacy: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent is excluded from all information sharing; this consent will not be shared with any third parties (excluding our direct SMS aggregators and providers). See our Privacy Policy for details.

Support contact: support@brightdoorrental.com.

6. Termination

We may suspend or terminate your access to the Service at any time for violation of these Terms or as needed to protect the Service or its users. You may stop using the Service and close your account at any time.

7. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind. Bright Door Rental does not warrant that the Service will be uninterrupted, error-free, or secure.

8. Limitation of liability

To the maximum extent permitted by law, Bright Door Rental will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of the Service.

9. Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated by updating the "Last updated" date above and, where appropriate, notifying users through the Service.

10. Contact

Questions about these Terms? Email support@brightdoorrental.com.